Online Store

Digital Products Terms & Conditions

The purchase of all digital products, ebooks, pdf downloads and online content is subject to the following terms and conditions. All customers are advised to review these terms and conditions carefully before making any purchase. All digital products, ebooks, pdf downloads, resource material, videos and online content are subject to copyright protection. Each digital product, ebook, pdf download and online content sold is licensed to a single user only. Customers are not allowed to copy, distribute, share and/or transfer the product/s (and/or their associated username/passwords).

All transactions for purchase of intangible products, ebooks, pdf downloads, resource material, videos and online content are made through payment gateways such as PayPal that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process. In case you are not redirected back to our website after purchase or you do not receive an email from us with a link to the product of your purchase, you can immediately contact us with your transaction details, including the email ID through which the payment was made. We will revert back to you with your product details and download link as soon as possible.

All purchases for digital downloads made on www.peachespilates.com are nonrefundable or exchangeable. Since the products made available here are intangible, we cannot accept any request for refunds. In the case where a purchase error is made please contact us via info@peachespilates.com to discuss a resolution.

By placing an order with Peaches Pilates, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Peaches Pilates for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Payments

All transfers conducted through Peaches Pilates are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Additional Information

Peaches Pilates reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice.

PHYSICAL PRODUCTS TERMS & CONDITIONS

Peaches Pilates reserves the right to modify or change product specifications as required in order to improve our product range and availability. This will only be done when we consider the alternate product to be of equal or better quality. We recommend that you immediately inspect any product upon delivery to you to ensure that you are completely satisfied with the product, including that the product is of acceptable quality and matches the description of the product. All products come with a 90-day warranty against breakage or manufacturing defect.

Requests for replacements of products must take place within 90 days from the original shipment date in order to receive a replacement. All products being returned must be returned in the condition received by you with all original packaging, accessories and/ or manuals.

Returns received more than one year after date of shipment will not be accepted and will be returned to sender.

Faulty Product

If you receive a product, which is faulty at time of delivery or faults within 90 days, other than by reason of fair wear and tear or misuse by you, please contact Peaches Pilates directly to arrange the return of the original item and a replacement product to be provided (subject to availability). All returns must be authorised by Peaches Pilates. Return costs of faulty products to be assessed will be at the expense of Peaches Pilates. Faulty products must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Incorrectly Described Product

Peaches Pilates tries its best to present the products accurately. Peaches Pilates makes no warranty or representation that the information provided by our suppliers in relation to the product description is accurate, reliable and complete.

If you receive a product which is incorrectly described please contact Peaches Pilates directly to arrange the return of the original item and a replacement product to be provided (subject to availability). All returns must be authorised by Peaches Pilates. Return costs of incorrectly described products to be assessed will be at the expense of Peaches Pilates. Incorrectly described products must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Change of Mind – Refunds/Exchanges

Please choose carefully. We do not provide refunds or exchanges if you have changed your mind or made a wrong selection by mistake. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. Should you have any questions regarding a particular product, please email us at info@peachespilates.com.

Adjustment of Order Information

All orders are considered final at time of placement. Please check your details carefully before submitting your order. Should you need to make an adjustment to your order, please contact info@peachespilates.com immediately. Once an order is placed, there is no guarantee that it can be altered or changed in any way however, we will endeavour to accommodate where possible.

Please note contacting carriers directly is the responsibility of the customer.

Tax, duty and customs charges

Customers located internationally may be required to pay sales tax, duty and/or custom charges.

All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Peaches Pilates is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

Goods Damaged/Lost in Transit

If any goods arrive damaged, please contact our info@peachespilates.com as soon as possible. Peaches Pilates will arrange to have the damaged goods returned to our office or manufacturer and a replacement of the product to be provided (subject to availability). Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. You must notify Peaches Pilates of the damage within 48 hours of delivery providing full details of the damage along with your order/invoice number.