Refund policy

PHYSICAL PRODUCTS TERMS & CONDITIONS

Peaches Pilates reserves the right to modify or change product specifications as required in order to improve our product range and availability. This will only be done when we consider the alternate product to be of equal or better quality. We recommend that you immediately inspect any product upon delivery to you to ensure that you are completely satisfied with the product, including that the product is of acceptable quality and matches the description of the product. 

Requests for replacements of products must take place within 30 days from the original shipment date in order to receive a replacement. All products being returned must be returned in the condition received by you with all original packaging, accessories and / or manuals.

To return your item simply email info@peachespilates.com with your order number included and we will provide return details. Returns are shipped at the customer's expense - please note we do not accept online purchase returns to our studio locations. A refund or exchange will be processed once we have received and inspected the returned items.

Faulty Product

If you receive a product, which is faulty at time of delivery or faults within 30 days, other than by reason of fair wear and tear or misuse by you, please contact Peaches Pilates directly  at info@peachespilates.com to arrange the return of the original item and a replacement product to be provided (subject to availability). All returns must be authorised by Peaches Pilates. Return costs of faulty products to be assessed will be at the expense of Peaches Pilates. Faulty products must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Incorrectly Described Product

Peaches Pilates tries its best to present the products accurately. Peaches Pilates makes no warranty or representation that the information provided by our suppliers in relation to the product description is accurate, reliable and complete.

If you receive a product which is incorrectly described please contact Peaches Pilates directly to arrange the return of the original item and a replacement product to be provided (subject to availability). All returns must be authorised by Peaches Pilates. Return costs of incorrectly described products to be assessed will be at the expense of Peaches Pilates. Incorrectly described products must be returned in the condition received by you with all original packaging, accessories and/or manuals.